San Francisco headquartered customer service support software provider Talkdesk has announced that it has secured a $100 million fresh investment which now values the company as a unicorn. Notably, this is the largest investment raised by any startup in the contact center industry which eventually stamps the way Talkdesk is performing. The last funding for the company came 3 years back where it raised about $21 million.
The fresh infusion was led by Viking Global Investors, a hedge fund based out of Connecticut along with the existing investor DFJ. 500 Startups, Storm Ventures, Salesforce Ventures are the other investors of the firm who have put in about $124.5 million in the company.
The company was started in 2011 by Cristina Fonseca and Tiago Paiva. The platform uses artificial intelligence and machine learning algorithms in order to improve customer service. It counts the likes of IBM, Dropbox, Stitch Fix, and Faretech as their clients.
Tiago Paiva, the CEO of the company commenting on the fresh investment said, “Today's funding ensures that Talkdesk continues our momentum to lead change in this market and serve our current enterprise customers as well as the rapidly increasing number of global contact centers looking to benefit from a modern cloud platform.”
Paiva also said that they will be using the fresh capital in expanding their reach in North America and Europe by investing in sales and marketing. He also revealed that the company might soon go public as they are planning for an IPO very soon.
Josh Stein, the partner at DFJ commenting on the contact center industry said, “Today’s digital-first customers expect immediate and personalized answers, yet the majority of companies have not yet adopted a flexible, cloud-native platform to enable this level of agility and service. We believe that 2019 will be the year that cloud-based contact centers become the rule, not the exception.”
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