New York Based CRM platform Kustomer has bagged $26 million in Series B financing round which was led by California based Redpoint Ventures. The funding round also saw participation from Canaan Partners, Boldstart Ventures, Social Leverage and Cisco Investments.
Notably, one of the Redpoint Ventures partner Tomasz Tunguz will be joining Kustomer's as a board of directors. The firm intends to use the fresh capital in doubling their team size in next 1 year time while expanding their reach in the US as well as at global verticals.
Kustomer co-founder and CEO Brad Birnbaum talking about the company said that “We have all experienced bad customer service. “We saw there was a real need for a modern CRM platform that focuses on the customer, rather than a support ticket, in order to eliminate these negative experiences.”
Founded by Brad Birnbaum, Jeremy Suriel in 2015, Kustomer helps clients know everything about their customers. It is an easy-to-use place for the clients. Slice, SmugMug, Outdoor Voices are few of the top customers of the Kustomer. The company platform allows the companies to get full access to all the customer's lifetime data and act on it as per the requirement.
In the CRM industry, Zendesk is the biggest challenge for Kustomer who might well plan out something to challenge Zendesk with the help of fresh funding.
Tomasz Tunguz who is set to join the board of directors of Kustomer said that “It is time for disruption in customer support industry, and Kustomer is leading the way. Kustomer has had impressive traction to date, and we are confident the world’s best B2C and B2B companies will be able to utilize the platform in order to develop meaningful relationships, experiences, and lifetime value for their customers. This is an exciting and forward-thinking platform for companies as well as their customers.”
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