New York-based customer service and support providing platform Gorgias have bagged $14 million in its Series A round funding. German investment firm FLEX Capital Management GmbH led the latest financing. The round also saw participation from SaaStr, Alven, CRV, Amplify Partners and Eric Yuan.
Before this funding, the firm had secured up to $3.5 million in seed financing previously. Kima Ventures, Alive Ideas, Julien Quintard and others were the backers in the seed round. The current infusion takes the total amount raised by the firm $17.4 million.
The company was founded by Alex Plugaru and Romain Lapeyre in 2015. The platform of the firm integrates itself with Shopify and uses AI technology to automate responses to the basic questions. The helpdesk allows businesses to get rid of customer service representatives.
Romain Lapeyre, the CEO of the firm through a blog said that “We're super grateful to the whole team that has joined the adventure, it's been a hell of a ride from the first customer to the 2000th. Jason has been incredibly helpful as our main investor so far. Today we're excited to welcome Auren, Tod, and Jeff from Flex Capital, along with François from Alven, Andrew from Klaviyo as part of the team.”
Talking on their aim going forward, Lapeyre said, "In 2020, we want to empower merchants to grow through conversational commerce. Support teams can now leverage all the context they have about the customer to guide them toward the buying journey."
Image Courtesy : shopify