Salesforce Acquires Field Service Management Firm ClickSoftware For $1.35 billion


Cloud tech giant Salesforce has confirmed acquiring field service management company ClickSoftware Technologies for $1.35 billion. The Israeli-based firm will get the money in the form of cash and stock. The deal from Salesforce is seen as a step to tackle competition with Microsoft in the field service management sector as the operating system giant had acquired FieldOne in 2015.

Interestingly, the cloud company is on a purchase mode right now as it had recently made a massive deal in acquiring data visualization software company Tableau for more than $15 billion.

ClickSoftware was founded by Moshe BenBassat in 1997. The company offers a number of tools for field service management services. Among its customers, the company counts big names like Bosch, Deutsche Telecom, Ericsson and Unisys. The company has 700 employees of which 200 sit out of their headquarters in Petah Tikva.

Commenting on the deal through a statement the firm said that “Salesforce Field Service Lightning, built on Service Cloud, harnesses the latest in dispatching, mobile workforce empowerment and IoT technologies to empower companies to connect their entire service workforce on a single, centralized platform. With the combined capabilities of Field Service Lightning and ClickSoftware, Salesforce will be positioned to lead the way to the future of field service.”

Bill Patterson, EVP and GM of Salesforce Service Cloud in the statement added that “Our acquisition of ClickSoftware will not only accelerate the growth of Service Cloud, but drive further innovation with Field Service Lightning to better meet the needs of our customers."

ClickSoftware CEO Mark Cattini said that "Our mission has been clear since the beginning – to be the global leader in field service management and deliver significant value to our customers. Joining Salesforce provides a tremendous opportunity to accelerate this vision.


Image Courtesy : coinspeaker

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